Refunds and Returns
OUR 30 DAY MONEY-BACK GUARANTEE
We love making personalised products just as much as we love our customers. That's why we take pride in the quality of the products we sell.
We will give you a 30 day money-back guarantee from the time you receive your order if the product you have purchased is damaged or has a defect. It's that simple.
Please email us at firstname.lastname@example.org and include as many details as possible about the problem with the product, including images of the damage/defect. We will get back to you within 3 business days to resolve the issue.
WHAT IF I CHANGE MY MIND?
Once we customise your product, we cannot accept a return if you have changed your mind, made an error in the personalisation process or selected the wrong product. Sorry, but we trust you understand why. The decision to offer a change of mind exchange or refund will be made at our sole discretion.
HOW DO I RETURN FAULTY PRODUCTS?
That's easy. Once you have emailed us, please pack the product well to prevent any further damage. Then, we recommend that you return the product via pre-paid Registered Post to:
BEYSIS RETURNS CENTRE
50 Holt Street, Surry Hills NSW 2010
WANT TO READ THE NITTY GRITTY?
Wow. We warn you it's boring (but important nonetheless). You can find our full Terms & Conditions here.