Refunds and Returns


What happens if I change my mind?

Please choose carefully as exchanges or refunds are normally not provided on personalised products where you have simply changed your mind or made a wrong selection. The decision to offer a change of mind exchange or refund will be made at our sole discretion.


My product is faulty, what will you do?

We take the quality supply of our products to you seriously. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If the products you receive are damaged or fail to be of acceptable quality, you are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you think that there is a defect with the products you have received, please let us know within two (2) days of receipt by contacting us at Please include as many details as possible about the order and the problem with the products, including images of the defects.

In all other circumstances other than those imposed under Australian Consumer Law, we are not obliged to refund you for unwanted or unused products.  For the full details our your rights and our obligations, please see our Terms and Conditions at


How do I return faulty products?

Please ensure you pack the products well to prevent any further damage to the products or packaging. Use a reputable postal service and send your faulty products to:


Suite 308 
50 Holt Street, Surry Hills NSW 2010


How long will it take to process my return?

For faulty products returned via post, these typically take between 2 to 7 business days to be received and processed at our warehouse. Once your return has been received at our warehouse, it will be assessed within 1 to 3 business days and we will contact you in writing to advise whether we will replace or refund you for your defective products.